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Quick Highlights

New Whitepaper!! - Saving the Outsourcer from Turnover: Case Studies from the Field .

Article on Attrition and FurstPerson at CRM online.

Learn how the 1stHIRE pre-employment testing system can help you evaluate job candidates for all your call center positions.

Thinking of hiring home agents? Learn how FurstPerson's Hire@HOME solution can help you qualify candidates that meet home agent profiles.

Call Center Simulation Test

Learn more about FurstPerson's industry leading realistic job simulation, the CC Audition.

Reduce call center turnover and improve performance by hiring better Supervisors

Front line leaders have a significant impact on front line agent retention. Learn how FurstPerson can help you evaluate job candidates for Supervisor positions.

Call Center Simulation & Pre-Employment Hiring and Assessments for Call Center Hiring

Reduce your call center attrition with assessment systems and products from FurstPerson.

FurstPerson helps customer contact organizations transform their hiring practices so they can FIND, HIRE, and KEEP the right employee.

FurstPerson provides call center simulations, candidate screening, and pre-employment testing and selection services with a proven track record of reducing turnover, increasing the probability of making the right hire, and improved hiring efficiency. Learn more about how we work through this one page overview.

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Assessment Products

Learn how our individual assessment products or the 1stStep hiring system can help you better quality job candidates before you hire them.

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1stHIRE testing system

Discover how the award winning 1stHIRE testing system can help you shift your contact center hiring practices from today's standard to leading benchmark practices.

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Results

FurstPerson helped drive powerful retention improvement and reduce call center turnover for this outsourcing company. Retention increased by 71%. In addition, FurstPerson's assessment tools predict new hire overall performance.

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Call Center Simulation & Pre-Employment Hiring and Assessments for Call Center Hiring Reduce your call center attrition with assessment systems and products from FurstPerson.

Call Center Simulation & Pre-Employment Hiring and Assessments for Call Center Hiring

Reduce your call center attrition with assessment systems and products from FurstPerson.